Privacy Policy

Park Communications ("we," "us," or "our") is a locally owned and operated Internet Service Provider headquartered in Yuma, Arizona. We are committed to protecting your privacy and being transparent about how we collect, use, and share information about you. This Privacy Policy applies to all services we provide, including broadband Internet, telephone, and related services (collectively, "Services").

By subscribing to or using our Services, you agree to the practices described in this policy. If you do not agree, please contact us to discuss your options before using our Services.

1. Information We Collect

Account and Billing Information

When you sign up for service, we collect information necessary to establish and maintain your account:

• Name, service address, and mailing address
• Phone number and email address
• Payment information (credit card, ACH, or check details — stored securely via our payment processor and never retained on our servers in full)
• Government-issued ID, where required for identity verification
• Social Security Number or Tax ID, where required for credit evaluation

Network and Usage Information

As a provider of Internet service, we necessarily handle data that traverses our network. We collect:

• IP addresses assigned to your account and devices
• Dates and times of network connections
• Volume of data uploaded and downloaded (for network management and billing)
• DNS query logs, retained for a limited period for network security and troubleshooting
• Equipment identifiers (MAC addresses) associated with your service

We do not inspect the content of your Internet communications, sell your browsing history, or use deep-packet inspection for advertising purposes.

Phone Calls and AI-Assisted Communications

All incoming and outgoing calls to Park Communications are recorded, regardless of whether the call is handled by a human agent or our AI phone assistant. By calling us, you consent to the recording of that call. Calls handled or assisted by our AI system may also be transcribed and analyzed to improve service quality. Information collected during phone interactions includes:

• Your phone number (caller ID)
• Call date, time, and duration
• Audio recording of the conversation
• AI-generated transcript of the conversation, where applicable
• Account information you provide verbally during the call (name, address, account number, etc.)
• Nature of your inquiry or issue as identified by our AI system

Call recordings are retained for 90 days. Transcripts and AI-generated summaries may be retained as part of your support history. You may request deletion of a specific call recording by contacting us at support@parkcomm.net, subject to any legal retention requirements.

Customer Support and Communications

• Records of emails and support tickets
• Technical notes related to your service or equipment
• Survey responses and feedback you voluntarily provide

Website and Portal Usage

• Browser type, device type, and operating system
• Pages visited on parkcomm.net and portal.parkcomm.net
• Referring URLs and session duration
• We do not use third-party advertising trackers on our websites

2. How We Use Your Information

We use the information we collect to:

• Provision, maintain, and troubleshoot your Internet and phone services
• Process payments and manage your account
• Communicate with you about your service, including outage notices, billing statements, and plan changes
• Respond to customer support requests
• Detect, investigate, and prevent fraud, abuse, and security incidents on our network
• Comply with applicable law, including lawful requests from government authorities
• Improve our network infrastructure and service quality
• Send you service-related announcements and, with your consent, promotional offers

We do not sell your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information in the following limited circumstances:

Service Providers

We work with trusted vendors who help us operate our business — payment processors, billing software providers, customer support platforms, and network equipment suppliers. These vendors are contractually prohibited from using your data for any purpose other than providing services to us.

Legal Requirements

We may disclose information when required by law, including in response to a valid court order, subpoena, or lawful request from a government agency. We will notify you of any such request to the extent permitted by law, unless prohibited by court order or applicable statute.

Business Transfers

If Park Communications is acquired, merges with another entity, or transfers substantially all of its assets, your information may be transferred as part of that transaction. We will notify you and give you the opportunity to opt out where legally required.

Protection of Rights

We may disclose information where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Park Communications, our customers, or the public.

4. CPNI — Customer Proprietary Network Information

As a telecommunications provider, we are subject to Federal Communications Commission (FCC) rules governing Customer Proprietary Network Information (CPNI). CPNI includes information about your telephone service — the numbers you call, when you call, and the services you subscribe to. We use CPNI only as permitted by law: to provide the services you subscribe to, to bill you accurately, and to protect you from fraud. We do not share CPNI with third parties for marketing without your express written consent.

5. Data Retention

We retain your information for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods:

• Account records: Retained for 7 years after account closure for tax and legal purposes
• Billing records: Retained for 7 years
• Network logs: Retained for up to 90 days unless required longer by law
• Support records: Retained for 3 years
• Call recordings: Retained for 90 days unless you request deletion

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information in your account
• Request deletion of certain information, subject to our legal obligations to retain it
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails
• Restrict the use of your CPNI for marketing purposes
• File a complaint with the FCC or your state's public utilities commission if you believe your rights have been violated

To exercise any of these rights, contact us at support@parkcomm.net or call (928) 342-3474.

7. Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. These include encrypted storage of payment credentials, access controls limiting employee access to customer data on a need-to-know basis, and regular security reviews of our systems.

No method of transmission over the Internet or electronic storage is 100% secure. If you have reason to believe that your account has been compromised, please contact us immediately at (928) 342-3474.

8. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website at least 30 days before the changes take effect. Your continued use of our Services after the effective date constitutes acceptance of the updated policy.

10. Contact Us